Supporting students in crisis
Ask yourself: How can I help this person reach their goal?
Potentially helpful statements
College can be a frustrating system. We would like to help support you. What can we do to help you today?
It sounds like you are really discouraged by the system. What is one thing that I could do right now to support you?
users
Remember…
We are all a part of the PCC community.
It sounds like youve talked with a lot of people. Im sorry to hear this and would like to help. Let me figure out the right person for you to talk with and lets call them together.
I can see you care a lot about your education. We would like to help.
Im sorry to hear that youve been treated this way. What is something th做厙TV can do right now to help?
graduation cap
Remember…
Each student has a goal that brought them to PCC and/or your class.
Tips
- Use and statements
- Avoid but statements
- Use I and we statements
- Avoid you statements
- Commend the person’s strengths
- Learn and practice a calm response
- Utilize selfcare and know your boundaries
- Remember to breathe
- Listen to understand and reflect feelings
- Debrief after with a trusted person